Shipping policy

Shipping Policy — Jhil Sttean Australia

At Jhil Sttean (jhilsttean.store), we commit to delivering our premium casual menswear with efficiency and care. We partner with reliable postal networks to ensure your order arrives safely at your destination.

1. Delivery Options and Timeframes

We offer two distinct shipping services for all orders within Australia:

Standard Shipping (Free): This service is provided at no additional cost to our customers. Delivery typically takes between 5 to 12 business days from the date of dispatch.
Express Shipping (Paid): For expedited delivery, our premium courier network prioritises your parcel. Delivery typically takes between 5 to 8 business days from the date of dispatch. The exact fee for this premium service will be calculated and displayed at your checkout.

Please note that delivery timeframes are estimates and may occasionally be subject to minor delays due to regional logistics or peak operational periods.

2. Processing and Dispatch

Every order undergoes careful quality inspection before leaving our fulfillment centre.

Orders are systematically processed and dispatched within 1 to 3 business days.
Once your package has been handed over to the courier network, a unique tracking number and an online tracking link will be automatically sent to your registered email address.

3. Risk of Loss and Damage

In strict compliance with Australian consumer protections and mercantile standards, Jhil Sttean retains full responsibility and risk for any loss or damage to the goods during transit. The risk of transit transfers entirely to you only upon physical delivery and signing for the goods at your specified destination address.

If your package arrives with visible signs of transit damage, please document the condition with photographs and contact us immediately at contact@jhilsttean.store.

4. Incorrect Addresses and Redelivery

It is the customer's responsibility to ensure that the correct, complete delivery address and contact information are provided at the time of purchase.

If a package is returned to our warehouse due to an incorrect address provided by the customer or failure to collect the parcel from a local post office locker, a redelivery fee may apply.
If you notice a mistake in your shipping details after placing an order, please contact contact@jhilsttean.store immediately. We will make every effort to update the information prior to dispatch.